Existing customer? Sign in

Frequently Asked Questions

How can I make a full-page screenshot?

To make a full-page screenshot, simply set the full_page parameter to true.

Do you keep my data and produced screenshots private?

Yes, we take privacy very seriously. For each screenshot you make with our API, we create a brand new isolated Chrome instance/AWS Lambda that is destroyed along with all temporary data. There is no way to access screenshots without the link to the image that is returned.

What image formats does your screenshot API support?

Our API currently supports the PNG, and JPEG. You can specify the output format using the img_type parameter.

What if I use my monthly quota entirely?

If you use your monthly quota entirely, our website screenshot API will respond with an HTTP 402 error code.

Does the API ever experience downtime?

We closely monitor the health of our screenshot API 24/7. The most critical part of our infrastructure is built over AWS Lambda, which provides us with a high level of robustness and reliability.

Can I unsubscribe at any time?

You're free to unsubscribe anytime. You can do so from your dashboard with a few clicks or by emailing us from your account email address.

What happens if I almost use all of my monthly quota?

When you reach 80% of your plan's monthly quota, we will send you an email to warn you that you're close to having used all the allowed screenshots for the billing period.

How do I access the API?

When you sign up for our service, we will automatically create an access key for you. You can manage all your access keys from your dashboard.

Who built Hieroglyph?

The team over at Dragon Astronauts